Storage Solutions Installs INSOMNIAC
Full-Service Kiosk at Palm Valley
Premier Facility Enables Customers to Rent
Units 24 Hours a Day
SCOTTSDALE, Arizona – April 1, 2004 – OpenTech Alliance,
Inc. today announced that Storage Solutions, a management firm operating
over 40 self-storage facilities in the Phoenix area, has installed
OpenTech’s INSOMNIAC™ full-service kiosk and SiteLink
at its Palm Valley facility. Now visitors to the facility are able
to rent units, make payments, purchase locks, and update their accounts
themselves 24 hours a day using the kiosk.
“We’re extremely excited about INSOMNIAC,” said
Raymond E. McRae, Vice President, Director of Operations for Storage
Solutions. “Kiosks make great business sense for the self-storage
industry because they provide customer convenience and sales while
helping reduce staffing costs. Storage Solutions has three more
locations in the entitlement and construction phases that will also
include INSOMNIAC kiosks and we’re evaluating it for many
of our existing sites.”
At the Palm Valley facility, the INSOMNIAC kiosk is installed in
the wall next to the main entrance. Available anytime regardless
of whether a manager is onsite, customers can use the kiosk to take
virtual tours of the facility, rent units, make payments, buy locks
and update their accounts. Best of all, INSOMNIAC interfaces in
real-time with Storage Solutions’ management software –
SMD Software’s SiteLink 2004™.
“Storage Solutions has always been an innovator when it comes
to delivering superior value and service to its customers,”
said Markus Hecker of SMD Software. “We’re proud to
be able to deliver a joint kiosk solution of INSOMNIAC and SiteLink
that meets their tough standards and adds value for their customers.”
Because INSOMNIAC works interactively with SiteLink and the customer,
it knows current account balances and inventory and automatically
enters all customer information directly into the management software
including billing information, driver’s license number, fingerprint
and digital photo. No uploading, downloading, or reentering information
later is required.
Created exclusively for the self-storage industry
and shipping now, INSOMNIAC is the industry’s first vendor
neutral, full-service kiosk fully supporting SMD Software’s
SiteLink 2004 and other management programs.
For more information about INSOMNIAC, please visit www.opentechalliance.com
or call (602) 749-9370. To see pictures of the Storage Solutions
Palm Valley install, please visit http://www.opentechalliance.com/products/palm.htm.
About Storage Solutions
Storage Solutions, based in Mesa, Arizona, ranks 26th in the U.S.
on rentable square footage managed. The company conducts feasibility
studies, third-party management, market surveys, consulting, auditing,
acquisitions and development for the self-storage industry. For
more information, please call (480) 844-3900 or visit www.storage-solutions.org.
About SMD Software, Inc.
SMD Software, Inc., makers of SiteLink 2004, is located in Raleigh,
North Carolina. The company is a leader in developing management
software for the self-storage industry. For more information, please
call (919) 865-0789 or visit www.smdsoftware.com.
About OpenTech Alliance, Inc.
OpenTech Alliance, Inc. has developed a vendor neutral, full-service
kiosk that improves customer service, reduces operating costs and
increases revenue for self-storage facilities. For more information
on OpenTech, please visit www.opentechalliance.com
or call (602) 749-9370.
OpenTech Alliance, Inc.
(602) 749-9370 x118
NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC
are trademarks of OpenTech Alliance, Inc. Other company and product
names may be trademarks of their respective owners. INSOMNIAC is
protected by U.S. Patent # 5,946,660.