Storage Solutions Installs INSOMNIAC Full-Service Kiosk at Palm Valley

Premier Facility Enables Customers to Rent Units 24 Hours a Day

SCOTTSDALE, Arizona – April 1, 2004 – OpenTech Alliance, Inc. today announced that Storage Solutions, a management firm operating over 40 self-storage facilities in the Phoenix area, has installed OpenTech’s INSOMNIAC™ full-service kiosk and SiteLink at its Palm Valley facility. Now visitors to the facility are able to rent units, make payments, purchase locks, and update their accounts themselves 24 hours a day using the kiosk.

“We’re extremely excited about INSOMNIAC,” said Raymond E. McRae, Vice President, Director of Operations for Storage Solutions. “Kiosks make great business sense for the self-storage industry because they provide customer convenience and sales while helping reduce staffing costs. Storage Solutions has three more locations in the entitlement and construction phases that will also include INSOMNIAC kiosks and we’re evaluating it for many of our existing sites.”

At the Palm Valley facility, the INSOMNIAC kiosk is installed in the wall next to the main entrance. Available anytime regardless of whether a manager is onsite, customers can use the kiosk to take virtual tours of the facility, rent units, make payments, buy locks and update their accounts. Best of all, INSOMNIAC interfaces in real-time with Storage Solutions’ management software – SMD Software’s SiteLink 2004™.

“Storage Solutions has always been an innovator when it comes to delivering superior value and service to its customers,” said Markus Hecker of SMD Software. “We’re proud to be able to deliver a joint kiosk solution of INSOMNIAC and SiteLink that meets their tough standards and adds value for their customers.”

Because INSOMNIAC works interactively with SiteLink and the customer, it knows current account balances and inventory and automatically enters all customer information directly into the management software including billing information, driver’s license number, fingerprint and digital photo. No uploading, downloading, or reentering information later is required.

Created exclusively for the self-storage industry and shipping now, INSOMNIAC is the industry’s first vendor neutral, full-service kiosk fully supporting SMD Software’s SiteLink 2004 and other management programs.

For more information about INSOMNIAC, please visit or call (602) 749-9370. To see pictures of the Storage Solutions Palm Valley install, please visit

About Storage Solutions
Storage Solutions, based in Mesa, Arizona, ranks 26th in the U.S. on rentable square footage managed. The company conducts feasibility studies, third-party management, market surveys, consulting, auditing, acquisitions and development for the self-storage industry. For more information, please call (480) 844-3900 or visit

About SMD Software, Inc.
SMD Software, Inc., makers of SiteLink 2004, is located in Raleigh, North Carolina. The company is a leader in developing management software for the self-storage industry. For more information, please call (919) 865-0789 or visit

About OpenTech Alliance, Inc.
OpenTech Alliance, Inc. has developed a vendor neutral, full-service kiosk that improves customer service, reduces operating costs and increases revenue for self-storage facilities. For more information on OpenTech, please visit or call (602) 749-9370.

Press Contact:
Curtis Sojka
OpenTech Alliance, Inc.
(602) 749-9370 x118

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. Patent # 5,946,660.