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Presented by 
Cynthia Abraham
Vice President
OpenTech
Alliance, Inc.

Presented by 
Larry Rolando
Vice President OpenTech 
Alliance, Inc.		 Poppy Behrens

Moderated by 
Poppy Behrens
Publisher
MiniCo Publishing

TOPICS WILL INCLUDE:
  • Determining Your Manager’s Skill Set & Responsibilities
  • Optimizing Manager Efficiency
  • The Great Conundrum
  • Enabling Remote Agents to be Successful
  • Improving Customer Satisfaction
  • Staffing Analysis / Cost Justification