The INSOMNIAC kiosk is carefully packaged on a pallet and shipped directly to customer sites.  Immediately upon delivery, the package should be opened and the kiosk should be inspected thoroughly for damage.  Damage must be reported to OpenTech within 48 hours of delivery. 

OpenTech will provide a Contractor’s Guide to assist customers in planning for their installation of their kiosk.  An OpenTech technician will complete the Setup and Customization of the system remotely. This service does not include any required construction, kiosk placement, or wiring (network cable, power).  The STC Fee will be invoiced after the service is completed and is due upon receipt.

The Customer’s Responsibilities:

  • Complete the required construction (see Contractor’s Guide):
    • A wall opening for the kiosk or install optional pedestal.
    • Run the required network, video and power cabling to the kiosk location.
  • Place kiosk in the wall and connect network, video, and power cabling.
  • Verify the INSOMNIAC computer system is properly connected to the facility network.
  • Verify the INSOMNIAC computer can access the OpenTech website via the internet.
|INSOMNIAC kiosks while simple to use are complex systems with many configuration options.  The configuration options allow managers to setup the kiosk to meet the policies and procedures of the facility.  It is important that the manager take the time to understand each configuration option and work with the OpenTech technician to setup the kiosk to work properly. 

The OpenTech Technician will:
  • Setup the software to connect INSOMNIAC to the management software computer.
  • Customize screen colors, logo, required fields, property map, and upload multimedia virtual tours
  • Upload customized material to the kiosk
  • Walk through configuration settings with the manager and set each accordingly.
  • Setup and test the management software interface via preinstalled network connection.
  • Setup an icon on the manager’s desktop for access to the INSOMNIAC Control Panel.
  • Setup Live! Megan:
    • Program kiosk to call the INSOMNIAC Live! call center
    • Collect facility information including; policies, procedures, emergency numbers, landmarks, amenities, etc required for call center agent to service storage customers. 
  • Walk property manager through test rental and payment processes which will require the manager to reverse the transactions once completed.  Tests will require all three forms of payment – cash, check, and credit card.
  • Train property manager how to:
    • Clean and maintain the kiosk hardware
    • Add locks
    • Load new paper rolls
    • Logon and use the INSOMNIAC Control Panel, including running reports, viewing IReplay recordings, and using the IRemote kiosk control features.