OpenTech’s superior customer service is based on a simple behavior—we treat your kiosk like it is running our business. We realize running a self storage business is not easy and with all the day to day responsibilities you have, being a technology geek is not high on the list. That is why OpenTech only hires experienced computer technicians and puts them through extensive INSOMNIAC kiosk training. This way when you or your manager needs help; it is quality help you will get!
Setup, Training, and Customization Service (STC)
From day one your managers are educated not only on how to operate the INSOMNIAC kiosk but on how to leverage the INSOMNIAC kiosk to rent more units. As a component of the Setup, Training, and Customization Service (STC) you will learn valuable best practices other self storage operators have used to improve their bottom line. One of our INSOMNIAC kiosk experts will walk your manager through the various configuration options available to ensure the INSOMNIAC kiosk follows the rules you have established for your business.
Maintenance and Warranty Service (MWS)
Once your INSOMNIAC kiosk is in operation, your investment is protected for the long haul under OpenTech’s Maintenance and Warranty Service (MWS) program. With the fixed cost model you will not get surprised by unexpected costs for replacement parts or new software upgrades. If by
chance one of the computer components fails in the INSOMNIAC kiosk, OpenTech will send you a replacement part. As part of the MWS program kiosk experts are on hand all week long and even Saturday mornings to answer any questions. Additionally your INSOMNIAC kiosk will automatically send a status heartbeat to OpenTech support every minute so it can be monitored to ensure it is operating properly. Also every night, when your manager is asleep, your kiosk will download and install any new version of the software that is available. Whether you have a single facility, are a regional operator or even have a nationwide footprint you will find we are serious about providing a level of service that is second to none in the industry.
