STORAGE EXPRESS is using OpenTech’s INSOMNIAC™ self-storage kiosk at its unmanned storage facility in Martinsville, Indiana. The INSOMNIAC kiosk enables customers to rent units and make payments 24 hours a day without a manager on site, and took its first rental within 48 hours of its recent installation.

A pioneer in the off-site management of self-storage facilities, STORAGE EXPRESS operates all of its 65 self-storage properties without an on-site manager. Prior to installing INSOMNIAC, current or prospective customers of each facility would call from an on-site courtesy phone, located in a Rental Station at the entrance to the Company’s facility. Those calls fed into STORAGE EXPRESS’ call center. In Martinsville, an INSOMNIAC 500 kiosk, neatly housed in the same Rental Station, has replaced this phone.

STORAGE EXPRESS Runs an Unmanned Facility with INSOMNIAC

“Before INSOMNIAC, if our customers wanted to pay by cash, we asked them to go to a nearby Western Union agent to wire us their rent,” said Jefferson Shreve, owner and president of STORAGE EXPRESS. “INSOMNIAC enables our customers to pay on-site with cash, check or credit card, so we need never miss a rental. Customers don’t even have to call us. In fact, INSOMNIAC took its first rental within 48 hours of installation, without any human involvement from our side.”

Given STORAGE EXPRESS’ initial success with its first installation, the Company has ordered another five INSOMNIAC 500s, as it moves to integrate OpenTech’s technology at its other Midwest facilities.

INSOMNIAC allows STORAGE EXPRESS’ customers to rent units, make payments, update their account information, purchase locks, and more. If a customer has questions, they simply press the kiosk’s call button to be instantly connected to STORAGE EXPRESS’ call center.