A Small Thing Leads to a Big Difference
Staunton Self Storage cashes in on the INSOMNIAC AssistantManager
PHOENIX, Arizona – August 27th, 2010 – OpenTech Alliance is pleased to announce that Staunton Self Storage in Staunton, Virginia is experiencing the real operational effectiveness and convenience the INSOMNIAC AssistantManager - Megan offers self storage operators. “If you think something small can’t make a difference, try sleeping with a mosquito in the room” reads the tagline at the bottom of Staunton Self Storage owner Troy Rutherford’s email. Rutherford considers the kiosk and the call center a “small thing” that made a huge difference at his facility.
“I only have one manager assigned to oversee the entire facility which started with 150 units and has grown to a whopping 525 units. Megan has helped make that possible,” said Rutherford. Prior to Megan, Rutherford’s manager used to spend at least a half day, every day managing the facility. Now the manager barely spends an hour a day managing the same property and can better utilize his time on other businesses.
Staunton Self Storage – grew from 150 units to a whopping 525 units with the help of the INSOMNIAC AssistantManager, Megan
“The kiosk and the call center (Megan) have allowed me to add more units without increasing the amount of money and time required to manage the facility – it’s brilliant,” said Rutherford.
Rutherford is impressed with the customer convenience that the kiosk and call center adds. “It’s always there, always working and it’s affordable,” said Rutherford. Recently, Rutherford experienced firsthand how valuable Megan was when his manager forgot to remove an overlock. The customer pushed the help button on the kiosk and was immediately connected to the call center who contacted the manager and Rutherford to get the overlock removed. The situation was quickly remedied and the customer even commented on how great it was that Megan was there to assist them. “Without Megan, we would have had one angry customer – because it was after hours,” added Rutherford.
Rutherford’s businesses range from childcare, farming and excavating to construction, real estate and property management. He is actually planning on adding another facility soon and will be hiring Megan to take care of his customers. “It’s amazing – I have eight other businesses and Megan makes me wish they were all self storage,” he added. “My life would be much easier. And I would only have one employee, and it would be Megan.”
OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions. The company products and services include 7 models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live! call center services and the INSOMNIAC Self Storage Network for online storage reservations. OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.
OpenTech Alliance, Inc.
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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.
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