Platinum Storage Group Selects INSOMNIAC Live! Call Center
PHOENIX, Arizona – June 21st, 2012 – OpenTech Alliance, Inc., announced that the Platinum Storage Group, which operates under the Storage Direct brand, has entrusted them to handle all the incoming calls for Platinum's self storage facilities. Platinum Storage Group is a privately-held, real estate company headquartered in Laguna Hills, California. Founded in 1997, by Skip Elefante, Platinum Storage Group has developed an excellent reputation for their management, acquisition and development services in the self storage industry. Today, Platinum operates a national platform consisting of 94 self storage facilities across 16 states and is actively expanding its portfolio through new acquisitions and third-party management.
"We recognize the results publicly traded REITs are experiencing by having every call answered by a centralized group of professionals, so we felt partnering with OpenTech would be a perfect way for us standardize the customer experience and improve efficiency at each site. My management team talked to all the leading call center vendors and found that OpenTech's customer-oriented values aligned well with Platinum. They do not employ call center agents; instead they hire and train their staff to be storage counselors. The LiveAgent! Application they have developed in house is very impressive. It integrates seamlessly with our property management software, SiteLink Web Edition, so their storage counselors are more like remote assistant managers than an answering service.", commented Skip.
"We have worked very closely with Platinum over the past few months to better understand their business and identify areas where we can provide added value to their operations. We are confident our services will make a significant impact on the financial performance of the facilities in their portfolio.", stated Robert A. Chiti, OpenTech President and CEO.
OpenTech opened the INSOMINAC Live! Call Center in late 2009 and since then have been chosen by many of the leading self storage operators and individual owner/operators to help their on-site managers rent more units and provide superior customer service. They offer several levels of services including VoiceMail, AfterHours, RollOver, and AllCalls for both kiosk and non-kiosk users.
About OpenTech Alliance, Inc.
A pioneer in self storage automation, OpenTech Alliance is the leading developer of innovative self service solutions for the self storage industry. Their trail was blazed by offering facilities 24 hour self service solutions through a complete line of INSOMNIAC™ Kiosks. Today, the innovation continues with a full range of self service rental solutions that include; Self Storage Cloud Services, INSOMNIAC Live! Call Center and INSOMNIAC Online web & mobile applications. OpenTech's products and services increase revenues, reduce operating costs and improve customer convenience for self storage businesses.
For more information please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.
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