OpenTech Offers New Pay by Phone and Chat Services

PHOENIX, Arizona – June 18th, 2013 –OpenTech Alliance, Inc. announced the release of two new INSOMNIAC Live! services - XpressPay and Chat. The services are designed to help self storage owners increase revenue, prevent fraud and reduce operating costs. Both services are offered on a pay as you use model and are supported by OpenTech's team of professional Storage Counselors.

Live! XpressPay is a secure way to offer tenants a 24 hour alternative to paying over the phone with a manager. When a customer calls the facility they can be routed to the XpressPay service and their account is immediately retrieved based on their caller ID. Customers can use touch tone phones or soon speech to get the balance on their account and process a payment. Once the transaction is completed a receipt is emailed to the customer automatically. If the customer needs personal assistance an OpenTech Storage Counselor is available during call center hours. With XpressPay tenants feel safer; they do not have to give their credit card to someone over the phone. Owners are more protected from fraud and theft related to credit card information that falls into the wrong hands.

While XpressPay frees up managers to focus on more marketing activities, the service can also be a new revenue stream. Many of the largest operators already charge a convenience fee as high as $20 to make a payment over the phone instead of using their website or paying in person. The Live! XpressPay solution is also available to self storage companies with in-house call centers.

Live! Chat puts a personal assistant in cyberspace to service prospects looking for self storage. Self storage operators are spending heavily on developing web and mobile sites and then even more on attracting visitors to their sites. OpenTech has empowered their Storage Counselors with a library full of facility information and the leading chat technology available to ensure each visitor gets the answers they need. All chats prompt the visitor for their name and email address to begin the chat session and upon completion of the session a contact note is created with the visitor information, source of contact (chat), and record of the chat dialog.

Ultimately, Live! XpressPay and Live! Chat offer self storage owners new ways to better service customers, generate revenue and optimize their storage business practices.

If you are interested in finding industry experts to raise revenue, reduce costs or assist with workload, OpenTech has a solution for you.

About OpenTech Alliance, Inc. About OpenTech Alliance, Inc.: A pioneer in self storage automation, OpenTech Alliance is the leading developer of innovative self service solutions for the self storage industry. Their trail was blazed by offering facilities 24 hour self service automation through a complete line of INSOMNIAC™ Kiosks. Today, the innovation continues with a full range of self service rental solutions that include; Self Storage Cloud Services, INSOMNIAC Live! Call Center, INSOMNIAC Online web & mobile applications, LiveAgent! software products and the INSOMNIAC ILock system. OpenTech products and services increase revenues, reduce operating costs and improve customer convenience for self storage businesses. For more information please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.

Press Contact:
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
(602) 324-8655.
msawyer@opentechalliance.com

Download PDF version

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

More Press Releases