More Leading Operators Select OpenTech Call Center
PHOENIX, Arizona – April 4th, 2013 –Today at the ISS World Expo in Las Vegas, OpenTech Alliance, Inc., announced INSOMNIAC Live!™, their call center service, has been selected as the call center of choice by yet more leading self storage operators. The list of operators includes; Devon Self Storage, Allstate Self Storage, Storage Asset Management, Moove In Self Storage, Andover Properties, and Storage Solutions.
Prior to making a commitment to OpenTech, the management team at Devon devised a head-to-head comparison to measure the INSOMNIAC Live! service against their current call center at that time. Shortly after, OpenTech was thrilled to be tasked with the responsibility of servicing the entire portfolio of Devon facilities. Jim Mooney, Director of Operations with Devon Self Storage said, "We ran a working parallel to compare most every call center measurable and hands down found a partner in OpenTech."
Over the past year, OpenTech has been investing heavily in their call center business unit. The investments have come in the following areas; college campus recruiting to find bright young minds, longer initial training programs for new Storage Counselors, upgraded Cisco call center technology, expanded property management system integration, and major enhancements to INSOMNIAC LiveAgent! - the software application used by Storage Counselors. Alyssa Quill, Owner of Storage Asset Management, Inc, said, "We switched services to provide more value to our tenants by integrating the Live! Call Center with our property management system. Now we are able to help existing tenants and new move-ins with payments and rentals when our managers are busy or after hours when the office is closed."
In December of 2012, OpenTech completed an office expansion to accommodate growth for their call center operation. The build-out increased the headquarters to 10,000 square feet with a short term option on 3,500 square feet of additional contiguous space. The expansion included additional Storage Counselor workstations, a second break room, relaxation lounge, state-of-the-art two-way video workstations for supporting kiosk users and a private training center.
"The LiveAgent! software and reporting modules are top-shelf, but our visit to see the call center first hand impressed us the most. Our feedback was taken very seriously and their willingness to work with us as a partner was essential. The changeover was smooth and the service we receive from the entire staff at OpenTech is extraordinary," added Mooney
INSOMNIAC Live! offers several (bilingual) call center services including; Live! AllCalls, Live! Rollover, Live! AfterHours, Live! Voicemail and Live! Chat. All services assist facility owners with rentals, reservations, payments, access and customer service day & night. For INSOMNIAC kiosk customers, Live! Megan Plus is the newest option that provides face-to-face customer service (via two-way video and VoIP phone) to kiosk users needing assistance with payments, rentals and or navigation through the self service technology.
About OpenTech Alliance, Inc.
About OpenTech Alliance, Inc.: A pioneer in self storage automation, OpenTech Alliance is the leading developer of innovative self service solutions for the self storage industry. Their trail was blazed by offering facilities 24 hour self service automation through a complete line of INSOMNIAC™ Kiosks. Today, the innovation continues with a full range of self service rental solutions that include; Self Storage Cloud Services, INSOMNIAC Live! Call Center, INSOMNIAC Online web & mobile applications, LiveAgent! software products and the INSOMNIAC ILock system. OpenTech products and services increase revenues, reduce operating costs and improve customer convenience for self storage businesses. For more information please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.
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