OpenTech Acquires Call Center Customer Base
PHOENIX, Arizona – March 31st, 2014 –OpenTech Alliance Inc., operator of the industry leading self storage call center, INSOMNIAC™ Live!, announced it has completed the acquisition of USStoragesearch.com's (USSS) rollover call center service customer base. The two companies entered into an agreement in December of last year and have been working together for the past 3 months to transition the customer base to OpenTech’s customized service – Live! XpressRes.
"Given OpenTech's successful track record and willingness to offer a customized service similar to what we have been offering, we felt they would be a perfect fit for our customers," said, Michael Kucera, President and CEO at USSS. The USSS customers are benefiting from a number of upgraded features and services including: automated call recordings, lead tracking, customized IVR scripting and remote reporting features. Facility operators are now able to access converted sales opportunities, track marketing sources, and view both efficiency summaries and manager satisfaction ratings. In addition, callers have the added benefit of receiving custom branded follow up emails that promote customer engagement. For facilities that use OpenTech’s INSOMNIAC Online rental solution, the email follow up includes a simple way for the caller to rent a unit without having to visit the facility.
The call center service that USSS offered was a pay for performance model, designating a token fee that was collected on a per reservation basis. In effort to stay consistent with this practice, OpenTech has created a new service that mirrors the USSS offering. Live! XpressRes is currently only available for USSS customers and is the industry's only 24/7 pay for performance reservation service.
"The acquisition has been in the works for some time. USSS had made a strategic decision to discontinue offering a traditional call center service and focus on their core business. We were happy they felt confident enough in our capabilities to trust us with their customer base. Our strategy is to grow OpenTech through internal development, acquisition and partnership, so acquiring their customer base was a natural for us," said Robert Chiti, President and CEO at OpenTech.
About OpenTech Alliance, Inc.
Celebrating a Decade of Service to Self Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self storage rental solutions that increase revenues and improves customer convenience while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech has come to be for thousands of self storage owners world-wide. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.
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