OpenTech Partners with Carol Krendl to Design Next Generation Call Center
PHOENIX, Arizona – March 2nd, 2014 –OpenTech Alliance, Inc. has engaged Carol Krendl, CEO of SkilCheck Services (the industry's leading secret shopping company) as a business consultant to take their industry leading call center to the next level and beyond. Krendl's extensive work in the self-storage industry makes her a perfect partner to assist in progressing OpenTech's training curriculum and to further develop the company's cloud based sales and service application - LiveAgent! ™
"We’re excited about the opportunity to transfer our knowledge to the INSOMNIAC Live! ™ call center." said Krendl. "SkilCheck will provide strategic planning and leadership training to call center management and customized computer based training courses for their internal team of Storage Counselors to develop a sharper and more competitive process to sell and service self-storage customers," added Krendl.
"We are excited to have Carol contributing to our education and training process. The addition will greatly improve the skill-set of our Storage Counselors and provide our call center clients with a level of knowledge and expertise that is not currently available in the industry. Carol has been listening to and rating self storage phone calls for years, even though she is still only 29," smiled Robert Chiti, President and CEO at OpenTech. "She has heard it all and knows what works. With her leadership we will be pushing the bar much higher in terms of sales and service capabilities in our call center. She is an owner of self storage property, has run her own management company, built SkilCheck from nothing to a very successful business, and has trained thousands of self storage managers. We are very lucky to have her on our team," added Chiti.
In addition, OpenTech recruited Carrie Giordano, a 10 year veteran of the call center industry who also has 20 years of inbound and outbound sales leadership experience. As OpenTech's Manager of Recruiting, Training and Retention she will be working closely with Carol to implement the new training curriculum and processes including advanced telephone sales instruction and employee performance standards that embody exceptional customer service. Giordano is currently overseeing the development of a new proprietary call scoring tool to be used internally and by call center clients. The call scoring feature will be included as a free upgrade to INSOMNIAC Live! clients through OpenPortal.
About OpenTech Alliance, Inc.
Celebrating a Decade of Service to Self Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self storage rental solutions that increase revenues and improves customer convenience while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech has come to be for thousands of self storage owners world-wide. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
Download PDF version
NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.
More Press Releases